Notice of Privacy

In accordance with the provisions of Article 17, section II of the Federal Law on Protection of Personal Data Held by Private Parties, hereinafter "The Law", we inform you that Top Health S.A.P.I. de C.V., with address at Volcán Colima street number 49 and Volcán Paricutín street number 6611 B, Colony El Colli Urbano, Postal Code 45070 in the City of Zapopan, Jalisco, hereinafter "The Responsible", will process the personal data that it collects from you, being responsible for the use that is given to them and their protection.
The Responsible according to its social object (research, development and marketing of health-related products) will process your personal information for the purpose of identification and traceability:
1.To inform you about the services and products requested, to inform you about changes in them;
2.To evaluate the quality of the service we provide you;
3. Provide medical care (diagnostic, therapeutic, research, etc., services) agreeing on the possible transfer to third parties such as health professionals, technicians and assistants, as well as to other private entities due to subrogated services in relation to care (hospitals, laboratories, among others);
4. Billing and collection;
5. Comply with current applicable legislation;
6. Answer requests from competent authorities;
7. Attend to your comments related to the provision of services;
8. Sending information and/or notices of our services;
9. Help with the process of continuous improvement.
To achieve the aforementioned purposes, the following personal data will be processed:
1. Name and Surname
2. Age
3. Civil status
4. Occupation
5. Date of birth
6. Telephone (home, office, cell phone)
7. E-mail
8. Address
9. Nationality
10. Clinical history
11. Others that may be relevant to the scope of the purposes described in the previous paragraph.
The personal data mentioned above will be collected by filling out forms and/or by gathering information or documentation required by Top Health S.A.P.I. de C.V., either in person, by email or through the website of The Responsible.
Derived from the social object of Top Health S.A.P.I. de C.V., The Responsible will request information that, according to the Law, can be considered sensitive, mainly that related to the patient's health status (clinical history). These personal data will be considered as sensitive by The Responsible and will be treated in accordance with the guidelines established by the Law.
You have the right to (i) access your personal data, in our possession, and know the details of their treatment, (ii) rectify them, if they are inaccurate or incomplete, (iii) cancel them when you consider that they are not required for any of the purposes indicated in this Privacy Notice, are being used for non-consensual purposes or the contractual or service relationship has ended, or (iv) oppose the treatment of the same that has been granted to us for this purpose, through the procedure of the ARCO Rights Exercise implemented for this purpose. To find out about this procedure, the requirements and deadlines, you can contact our Personal Data Department at:
Address: Street Volcán Colima No. 49 y street Volcán Paricutín No. 6611 B, Colony El Colli Urbano, P.C. 45070. Zapopan, Jalisco, México.
Telephone: +52 (33) 2001 5090 / 9688 5767
Office hours: Monday to Friday from 9:00 to 14:00 hours.
The exercise of ARCO Rights will be free, but if you reiterate your request in a period of less than twelve months, the costs will be three days of the General Minimum Wage in force in the Federal District, plus VAT, unless there are substantial modifications to the Privacy Notice that motivate new Requests to Exercise ARCO Rights. You must cover the justified shipping costs or the cost of reproduction in copies or other formats. Likewise, we inform you that your personal data may be transferred to and processed by The Responsible or by the National Blood Transfusion Center, the Internal Transplant Committee, hospitals and clinics or by any of its affiliates, subsidiaries, controllers or associates.
The Responsible reserves the right to make, at any time, modifications, or updates to this Privacy Notice, with the understanding that any modification to it will be made known to you through the publication of a notice on the website of The Responsible, so we recommend checking it frequently. In the event that a security breach occurs at any stage of the processing of personal data that significantly affects your rights, the Personal Data Department will immediately notify you through the website of the security breach event, so that you can take the corresponding necessary measures to defend your rights.